REFUND POLICY

At Haq Chain, we want you to feel completely confident with every purchase. Since 1982, we've built our name on trust, certified quality, and standing behind every piece we craft — and that includes making refunds simple and transparent when they're needed. Here's how refunds work on approved cancellations, returns, and exchanges.

1. When You're Eligible for a Refund

You're eligible for a refund in the following situations:

  • Your cancellation request was approved before the order was packed or dispatched (see our Cancellation Policy).
  • Your made-to-order piece was cancelled before production began.
  • You returned an item under our Exchange Policy and chose a refund instead of a replacement.
  • You received a defective, damaged, or incorrect item.

2. How Refunds Are Processed

  • Once your refund is approved, we'll process it to your original payment method within 7–10 working days.
  • If you paid via Cash on Delivery, we'll refund you by bank transfer — just share your account details with our customer care team and we'll take it from there.
  • You'll receive a confirmation once your refund has been initiated, along with an estimated timeline based on your bank.

3. Gold & Diamond Rate Considerations

  • Because gold and diamond prices move daily, your refund is calculated using the price locked in at the time your order was confirmed — not the market rate on the day of the refund.
  • For made-to-order pieces, any non-recoverable costs already incurred (such as hallmarking, certification, or stone-setting) may be deducted from your refund, and we'll always let you know upfront if this applies to you.

4. Non-Refundable Items

  • Custom-designed, engraved, resized, or made-to-order pieces once production has started.
  • Items purchased during clearance, discounted, or final sale promotions — unless the piece is found to be defective, in which case our Exchange Policy applies.
  • Jewellery returned without its original certification, packaging, or tags.

5. Refunds for Defective or Damaged Items

  • If a piece arrives damaged, defective, or different from what you ordered, please reach out within 7 days of delivery with photos of the item and packaging.
  • Once verified, you can choose between a full refund or a replacement — whichever works best for you.

6. How to Request a Refund

You can reach us through any of the following:

  • Your Haq Chain account, under Order History
  • WhatsApp or call: UAN 041 111 786 999
  • Email: care@haqchain.com

Our customer care team is here for you: Monday to Sunday: 11:00 AM – 08:00 PM Friday: 12:00 PM – 05:00 PM

7. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our processes. Any updates will appear on this page along with a revised effective date.